Deaf and Hard of Hearing Services
How to Access Deaf and Hard of Hearing Services
Procedures for Obtaining Sign Language Interpreting Services
Students, faculty, staff, and other persons with disabilities who attend or participate in Texas State sponsored activities, programs and services are entitled to reasonable and appropriate accommodations to facilitate such participation according to federal law and university policy. For a person who is deaf or hard of hearing, the services of a qualified sign language or oral interpreter is a reasonable and appropriate accommodation. A request for interpreting services may be made by a deaf or hard of hearing person or by a Texas State representative; however all requests for students should be coordinated through the Office of Disability Services (ODS).
Questions regarding interpreting services should be directed to the ODS Deaf and Hard of Hearing Coordinator, email@example.com, 512.245.3451, Suite 5-5.1, LBJ Student Center.
Interpreters for Classes
To request interpreting services for academic classes (first class day to last class day), complete and submit the Schedule/Request for Interpreters form to the Deaf and Hard of Hearing Coordinator as soon as classes are scheduled for the upcoming semester. It is important to submit your schedule at least two weeks before the start of the semester so the ODS has sufficient time to locate interpreters whose skills best meet your communication needs. If you make a schedule change, notify the Deaf and Hard of Hearing Coordinator immediately.
The ODS will provide information to faculty who will have a sign language or oral interpreter in their class regarding best practice for effective communication with deaf and hard of hearing students
Interpreters for Final Exams
To request interpreting services for a final exam, submit a request: 1) via the Schedule/Request for Interpreters form, 2) in person (complete the “Final Exam Schedule” form), 3) email the Deaf and Hard of Hearing Coordinator. Two weeks notice prior to the last class day is recommended. Interpreters will not be provided for final exams unless requested.
Interpreters for Meetings and Special Events
Fill out this form or contact the ODS directly at 512.245.3451, Suite 5-5.1, LBJ Student Center for more information.
The ODS must receive the request 72 hours prior to the start of the event. For special events requiring master level interpreters, ODS asks for two weeks notice. if the event is less than four hours in length. If the event is more than four hours in length, the request must be received at least one week prior to the event.
The ODS will schedule a qualified interpreter(s) from the Texas State interpreting pool San Marcos Interpreting. Contact information including The name and telephone number of the interpreter will be provided to the event contact person. The interpreter will be provided the name and telephone number of the event contact person.
Payment for Interpreting Services
- Any cost associated with providing accommodations is the responsibility of the host department/program unless it is directly related to academic access for an ODS registered student with a disability. The department will receive an invoice directly from the interpreting agency providing the service
- There is a fee for interpreting services. Please contact the Deaf and Hard of Hearing Coordinator, firstname.lastname@example.org, for more specific details. Any event more than one hour in length will require two interpreters.
- Following the event the interpreting agency will send an invoice directly to the requesting department.
If a department/program representative or person with a disability cancels interpreter services less than 24 hours prior to the event for which interpreting services were scheduled, the university is obligated to pay the interpreter(s) for the full contracted amount. If the deaf or hard of hearing person is a "no-show" at the event, interpreting service fees will be billed to the department/program as scheduled.
Questions regarding interpreting services should be directed to the ODS Interpreter Coordinator, 245-3451, Suite 5-5.1, LBJ Student Center.
If you know 24 hours or less that you will not be attending a class or scheduled meeting, email the Deaf and Hard of Hearing Coordinator or contact the ODS at 245-3451 (V/TTY) immediately. If the cancellation is more than 24 hours you can submit a cancellation: 1) via the web, 2) in person (complete a “Cancellation Form”), 3) by phone, or 4) email the Deaf and Hard of Hearing Coordinator. We ask that you provide notice of cancellation at least 24 hours in advance so that we can cancel or reschedule interpreting services.
The ODS understands that situations can arise at the last minute that may prevent a student from attending a class. Therefore, the ODS allows 3 “No-Shows” per class, per semester before interpreting services are cancelled for that class. A “No-Show” is defined as any cancellation with less than 24 hours notice.
The first “No-Show” is FREE allowing for a conflict that arises at the last minute. After the second “No-Show” in the same class, you will be sent a written reminder about the “No-Show” policy. After the third “No-Show” in a class, interpreting services for that specific class will be suspended until you meet with the Deaf and Hard of Hearing Coordinator to reinstate services. After the fourth “No-Show” in a class, services for that specific class will be canceled for the remainder of the semester. Special circumcstances may be presented to the Director in order to reinstate services. After the meeting, services may be reinstated for the class. If you have any questions regarding the “No-Show” policy contact the Deaf and Hard of Hearing Coordinator.
Student Responsibilities When Using Interpreters
- INTRODUCE yourself to each professor and discuss any accommodations you may need for that class,
- ARRANGE for note takers, lighting and closed captioning accommodations in each class,
- NOTIFY the Deaf and Hard of Hearing Coordinator of any changes in your schedule,
- SCHEDULE meetings with professors or other university staff as needed
- CANCEL interpreting services with a minimum of 24-hours advance notice if you are unable to attend class or a meeting,
- BE ON TIME, unless the ODS receives prior notification that you will be late for a class, the interpreter will wait no more than 15 minutes outside the classroom for you to arrive,
- NOTIFY the interpreter of your arrival to class,
- ARRANGE for tutoring or other academic support as needed,
- REQUEST interpreters for special meetings a minimum of 72 hours (3 business days) in advance,
- CONTACT the Deaf and Hard of Hearing Coordinator if you are having difficulty with accommodations in a class, or if you have questions regarding accommodations,
- REQUEST interpreters for final exams.
The Role of Interpreters
It is important to remember that the role of the interpreter is to facilitate communication between you and other individuals. The interpreter will not serve as a note taker, tutor, counselor or advisor. The interpreters employed by the ODS hold state or national certification. Feel free to communicate directly with your interpreters telling them what you like and/or dislike regarding their interpreting style. If you cannot resolve a problem that may arise with one of your interpreters, schedule an appointment with the Deaf and Hard of Hearing Coordinator.
Feedback and Evaluation of Interpreting Services
Students who use interpreting services should contact the Deaf and Hard of Hearing Coordinator immediately if problems arise. In addition, each student who is using interpreting services should email email@example.com, if they would like to submit feedback on our services.