Office of Disability Services
Student Satisfaction Survey 2008-2009

Response Rate: Identify demographics of respondents; include the number mailed or interviewed and the number completed.

All “registered and active” ODS students, from both the San Marcos campus and the RRHEC, were sent an email invitation to complete an online satisfaction survey for FY ’09 that was made available during the first 2 weeks of April 2009. Email reminders were then sent one week before the survey completion deadline. Of the 695 possible respondents, there was a response rate of 17% (119 students). This is a 2% response increase from the past two fiscal years.

Summary of Findings: Attach executive summary, table and figures, if applicable. What did you learn?

The average rating of ODS services (referrals, liaison with staff/faculty, screenings, etc.) was a 4.11 on a scale from 1 “not helpful” to 5 “very helpful”. The average rating of the effectiveness of compensatory strategies (record lectures, note takers, study skills, test-taking strategies, and time management) was a 4.2 on a scale from 1 “didn’t use” to 4 “very effective”. The average rating for overall satisfaction with alternate format materials was a 3.24 on a scale 1 “strongly disagree” to 4 “strongly agree”. The average rating for overall satisfaction with testing accommodations 3.33 on a scale 1 “strongly disagree” to 4 “strongly agree”. The average rating for overall satisfaction with customer service was a 3.51 on a scale from 1 “strongly disagree” to 4 “strongly agree”. On a scale from 1 “strongly disagree” to 4 “strongly agree” students rated their overall satisfaction with interpreting services as a 3.11. On a scale from 1 “strongly disagree” to 4 “strongly agree” students rated their overall satisfaction with captioning services as a 3.08. A pattern within the written responses of recommendations included: 1) improving the facilities used for proctoring exams for external noises and 2) providing more information regarding office policies and procedures.

Distribution: List groups that will receive reports (oral or written) from this assessment.

Student Affairs Assessment Team
Office of Disability Services Staff members
VP, Associate VP, and Assistant VP for Student Affairs

Recommendations/Action Plan: Describe specific actions or programmatic changes you will make resulting from this assessment.

Maintaining a quiet environment for the administration of academic exams by the ODS continues to be a challenge. Due to the close proximity of the testing rooms to the front office and the testing suite to the elevator, it is difficult to keep noise levels at a minimum. Therefore this year, the ODS wants to explore options for adding sound proofing to the rooms and noise reduction devices in order to help facilitate a reduced distraction testing environment for our students.

Efforts to carefully review the information provided on the ODS webpage will be made, possibly with the assistance of an outsider reviewer. Our intentions will be focused on making the site user-friendly and pertinent to our students.

  Office of Disability Services
Faculty & Staff Satisfaction Survey 2008-2009

Response Rate: Identify demographics ofrespondents; include the number mailed or interviewed and the number completed.

An email invitation to complete an online satisfaction survey for FY ’09 was made available during the first 2 weeks of April 2009 to all faculty members who have a registered ODS student in at least one of their classes, all academic deans and chairs, and staff members most likely to have contact with our office (academic advisors, all sr. administrative assistants, SAC Directors, and extended SAC members). Email reminders were then sent one week before the survey completion deadline. Of the 887 possible respondents, there was a response rate of 30% (264 students). This is a 3% response increase from the past fiscal year.

Summary of Findings: Attach executive summary, table and figures, if applicable. What did you learn?

The average rating for overall satisfaction with the ODS was a 1.63 on a scale from 1 “very good” to 5 “very poor”. Average ratings of “agreed” were given for the sections asking if these respondents had positive experiences with testing accommodations, captioning services, and interpreting services.
A pattern with the written responses of recommendations included: 1) have additional times for the administration of academic exams; and 2) expanding the resources and number of personnel in the ODS office to meet the growing need on campus.

Distribution: List groups that will receive reports (oral or written) from this assessment.

Student Affairs Assessment Team
Office of Disability Services Staff members
VP, Associate VP, and Assistant VP for Student Affairs

Recommendations/Action Plan: Describe specific actions or programmatic changes you will make resulting from this assessment.

The ODS will develop new qualitative assessment measures to solicit further feedback from faculty members, as the current satisfaction survey offers limited opportunities. The ODS will also continue to work closely with faculty members and provide training on ODS procedures as needed. In the next year, the ODS will also expand the outreach programs targeted to the faculty members through both professional development and faculty focus.